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Privacy policies

Privacy Policies

Your privacy is important to us. We value your trust and are committed to protecting and safeguarding any personal information that you provide to us. This document, which we update regularly, describes how we use and process your personal data and how we use cookies. It also tells you how you can contact us if you have questions about your personal information.

Valle del Río Cabins provides online hosting services through its own website. The information that follows applies to all of these platforms.

Privacy

What type of personal information does Valle del Río Cabins use?

When you make a reservation, you will be asked for your name, phone number, email address, payment details, the names of the guests traveling with you, and your preferences for your stay.

When you visit our website, even if you do not make a reservation, we may collect certain information, such as your IP address or browser, and information about your computer’s operating system, application version, language settings, and the pages that are displayed. they have shown him. you. If you are using a mobile device, we may also collect data that identifies your mobile device, device-specific features and settings, and latitude / longitude details.

We may also receive information about you when you use certain social media services.

Why does Valle del Río Cabins collect, use and share your personal data?

Bookings: First, we use your personal data to complete and manage your online reservation and send your reservation details to the accommodation you have booked.
Customer service: We provide customer service 24 hours a day, 7 days a week from our local offices in 3 languages. Sharing your details with our global customer service allows a quick response when you need us, including helping you find the right services and any questions you may have about your reservation.
Guest reviews: we may use your contact information to invite you to write a guest review after your stay. This can help other travelers to know more about our service and infrastructure.

Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
When you make a reservation with us, we may use your contact information to send you news about promotions or rates. We also send regular email newsletters to our clients. You can opt out of receiving marketing communications or unsubscribe at any time.

Depending on the information you share with us, individualized offers may be shown to you on the Cabañas Valle del Río website, on mobile applications, or on third-party websites, including social media sites.

When we believe that a particular offer may be of interest to you, we may decide to contact you by phone.
Other Communications: There may be other times when we contact you by email, post, phone, or text message, depending on the contact information you share with us. There may be several reasons for this:

We may need to respond to and manage the requests you have made.
If you have not completed an online reservation, we may send you an email reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to proceed with a reservation without having to re-search the elements of the service or fill in all the reservation details from scratch.
When you use our services, we may send you a questionnaire or invite you to provide a review about your experience at Cabañas Valle del Río.
We can also send you other material related to your reservation, how to contact Cabañas Valle del Río if you need help while you are away, or a summary of previous reservations you made with Valle del Rio Cabins.
Market research: we sometimes ask our clients to participate in market research. Any additional personal data that you provide to us as part of market research will only be used with your consent.
Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.
Improve our services: Finally, we use personal information for analytical purposes, to improve our services, improve the user experience, and improve the functionality and quality of our online hosting services.

How does Valle del Río Cabins use the opinions of guests and other related information that you share with us?

After using our services by booking through us, you will be invited to submit a guest review, which may request information about the service, the surrounding areas and how your stay was. If you do not want your name to be displayed with your review, you can use your screen name (which you can choose from in your user account) or it can be displayed anonymously. By completing a guest review, you agree that it may be displayed (as further described in our Terms and Conditions) on, for example, the relevant service information page on our website, to inform other travelers about the quality of the service you used.

If you indicate that a guest’s review was helpful, or not, we will aggregate it with other customers’ comments to sort and prioritize guest reviews. We may use the information on your lists or other information related to your stay that you share with us in an anonymous format to help other travelers use our accommodation services.

Cookies
What is a cookie?

A cookie is a small amount of data that is placed on your computer’s browser or on your mobile device. This Privacy and Cookie Policy applies to cookies and similar technologies (hereinafter collectively referred to as “cookies”).

Why are cookies used?

Web pages have no memory. If you navigate from one page to another within a website, you will not be recognized as the same user on all pages. Cookies allow your browser to be recognized by the website. Cookies are therefore primarily used to remember the choices you have made, such as the language you prefer. They will also make sure you are recognized when you return to a website.

Do all cookies do the same?

No, there are different types of cookies and different ways of using them. Cookies can be classified according to their function, their useful life and according to who places them on a website.

How are cookies used?

Our website uses the following types of cookies:

Technical cookies: We try to provide our visitors with an advanced and easy-to-use website that automatically adapts to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it work properly, to manage your reservations. These technical cookies are absolutely necessary for our website to function properly.
Functional cookies: We also use functional cookies to remember your preferences and to help you use our website efficiently and effectively. For example, we remember your preferred language, your searches, and the cabin or service you previously viewed. These functional cookies are not strictly necessary for the operation of our website, but they add functionality for you and improve your experience.
Analysis cookies: We use these cookies to obtain information about how our visitors use the website, to find out what works and what does not, to optimize and improve our website, and to ensure that we remain interesting and relevant. The data we collect includes which web pages you viewed, which referring / exit pages you entered and where you left from, what type of platform you used, date and time stamp information, and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use, and the text you type while using our website. We also use analytics cookies as part of our online advertising campaigns to understand how users interact with our website after they have been shown an online advertisement, which may include advertisements on third party websites. We will not know who you are and we only obtain anonymous data.

How long do Valle del Río Cabins cookies remain active?

The cookies we use have a variable shelf life. The maximum useful life that we set for some is five years from your last visit to our website. You can delete all cookies from your browser whenever you want.

How to recognize Valle del Río Cabins cookies?

You can find our cookies in your browser settings.

Contact
How can you control the personal data that you have provided to Valle del Río Cabins?

You always have the right to review the personal information that we hold about you. You can request a general description of your personal data by sending us an email to reservas@valledelrio.cl. Write “Request personal information” in the subject line of your email and include a copy of your identity card to help us prevent unauthorized persons from accessing your personal information.

If the personal information we hold about you is incorrect, we will update it upon request. You can also ask us to delete your personal data from our customer database by sending an email to reservas@valledelrio.cl with “Request to delete personal information” in the subject. However, we may need to retain certain information, for example, for legal or administrative purposes, such as record keeping or to detect fraudulent activity.

Who is responsible for the processing of personal data on the Valle del Río Cabins website and applications?

Cabañas Valle del Río controls the processing of personal data on its websites and mobile applications. We are located in Curacautín, La Araucanía Region, incorporated under Chilean laws. If you have any suggestions or comments about this privacy notice, please send an email to reservas@valledelrio.cl